Effective Date: July 14, 2025
Company: Windwalker Pvt Ltd
Website: https://solace.life
Contact: balajiclinic5678@gmail.com
1. Payment Policy
At Solace Life, we strive to make your experience smooth and secure. By purchasing any program, service, or consultation through our platform, you agree to the following terms:
Accepted Payment Methods
- UPI
- Debit/Credit Cards
- Net Banking
- Wallets
- Any other methods as supported on the payment gateway
Billing
- All payments must be made in full at the time of purchase unless otherwise mentioned.
- You will receive an email confirmation and invoice upon successful payment.
Subscription Services (if applicable)
- If you are enrolled in a recurring subscription plan, charges will be automatically deducted as per the billing cycle.
- You can cancel a subscription any time before the next billing cycle to avoid future charges.
2. Refund Policy
We are committed to delivering value and quality in every health service we offer. However, due to the personalized and time-sensitive nature of our programs, we maintain a clear refund policy:
Eligibility for Refund
- Consultations or One-Time Services: Non-refundable once the session is delivered.
- Health Programs:
- Within 48 hours of purchase: 100% refund, provided the program has not been started or accessed.
- After 48 hours or once the program is accessed: No refund.
Digital Downloads / Resources
All digital downloads, toolkits, guides, or resources are non-refundable once delivered or accessed.
Technical Errors or Duplicate Charges
If you face a billing error or duplicate payment, please email us within 7 days. Once verified, a full refund will be issued to the original payment method.
3. Cancellation Policy
- You may cancel your program within 48 hours of purchase to be eligible for a full refund.
- Subscription services can be cancelled from your account dashboard or by emailing us at balajiclinic5678@gmail.com.
4. Processing Refunds
- Refunds, if applicable, will be processed within 7–10 working days.
- The amount will be returned to the original mode of payment.
5. Contact Us
For refund or payment-related concerns, reach out to:
📧 Email: balajiclinic5678@gmail.com
🕐 Support Hours: Mon–Sat, 10:00 AM – 6:00 PM IST